Blue Apple Bus Frequently Asked Questions

Check My Ticket is a service that Blue Apple passengers can use to check their existing bus ticket(s) by providing the email address and booking number, or Pass Card number associated with their order. Check My Ticket provides passengers with ticket information such as expiration date, purchase date, pickup/drop off location, and remaining scan quantity. Passengers can also re-email their unused, unexpired tickets to themselves if the original ticket email is misplaced or deleted.

All children, regardless of age require a ticket. The only exception would be an infant being carried in a body/snuggle sack by an adult.

Children under the age of twelve (12) will be carried at a reduced rate when accompanied by an adult. All unaccompanied children shall be charged full adult fare. Bus operators reserve the right to verify the child’s age upon boarding the bus. Child tickets are offered to/from Logan Airport only. When purchasing children’s ticket(s), an adult ticket must be purchased simultaneously; child tickets cannot be purchased standalone.

For safety concerns, our insurance carrier recommends that children be in a car seat, whenever possible. Since all bus lines do not currently have seat belts in all vehicles, it has not yet been made a legal requirement.

Commuter benefit debit & credit cards can be redeemed for Blue Apple bus tickets.

This is a national employee benefits program that reduces the cost of commuting by public transportation. The commuter benefits program can be provided as a fringe benefit (your employer can subsidize your commuting costs. tax-free, up to $315.00 per month). This benefit program can also be provided as a pre-tax deduction from an employee’s salary (your employer can allow you to set aside pre-tax dollars, up to $315.00 per month, to pay for your own transit costs).

For more information on the commuter benefits program contact:

Commuter Benefit Solutions (Edenred): 888-235-9223 (https://www.edenredbenefits.com)

Wage Works: 877-924-3967 (https://www.wageworks.com)

Tax-free commuter benefits can be structured as an employee-funded, tax-free payroll deduction; as an employer-funded benefit; or the costs can be shared by employer and employee. The benefit can be delivered in the form of terminal-restricted debit cards, or through a reimbursement model under specific conditions defined by the IRS.

Blue Apple customer accounts provide passengers with the ability to save credit cards for future purchases and look up historical ticket purchases. Please note that an account is not required to purchase tickets.

To register for a Blue Apple account simply navigate to our account registration page. Complete the registration form and click the activation link in the email sent to the email address inputted during the registration process. Once the activation link has been clicked, you are all set! You can use your new account to make a ticket purchase.

To save your credit card information for a future purchase simply create an account, then click the Credit Cards button on the top banner once logged in. From there, click Add Credit Card and fill out the form.

Tickets can be purchased online through this website. Drivers cannot sell tickets or accept cash, so be sure to purchase all tickets before the scheduled bus time and prior to boarding. Service charges will be assessed on all purchases and sales channels.

Tickets are flexible meaning they can be used at any time, on any bus, prior to the expiration date noted on the ticket.

When purchasing on our website, tickets will be sent to your email address. The email includes a PDF attachment of your full ticket and picture attachments of each QR code (each applies if you bought multiple tickets). Be sure to check your spam/junk folder if you did not receive your ticket.

Please note that advance ticket purchases are not a reservation for any particular date or trip and can be used at any time prior to their expiration.

One-way tickets are valid for 60 days from the date of purchase. Round trip tickets are valid for use at any time within 6 months (180 days) from the date of purchase and are not valid for shared use. When purchasing multiple one-way or round-trip tickets, only one passenger needs to input their information to process the ticket purchase. We do not ask for, nor do we allow putting multiple names on a single order.

All children, regardless of age require a ticket. Children under the age of twelve (12) will be carried at a reduced rate to/from Logan Airport when accompanied by an adult. When purchasing children’s ticket(s), an adult ticket must be purchased simultaneously; child tickets cannot be purchased standalone. Unaccompanied children will be charged the adult fare. Bus operators reserve the right to verify the child’s age upon boarding the bus.

If you have lost or misplaced your ticket, or the QR code is illegible, please purchase a new ticket prior to boarding and direct all inquiries to [email protected].